We are dedicated to helping you with your vpn connection. The main component of our wifi-vpn service is PPTP. Most modern operating systems and mobile devices have a built-in PPTP client. Please look at our setup page for instructions
Support Methods
1. Email [email protected]
2. Text us: (616) 828-0327
3. View our support forums.
Will using a VPN slow my connection speed?
When you use WiFi-vpn.com, your connection to the internet has extra hop through our Secure servers . Instead of going to directly to a website, the request is encrypted and sent to our VPN servers. In some instance this can slow your connection and in other instances this can speed up your connection. The actual results depend on your location.
Do you offer any other type of VPN connections SSL or L2TP/IPsec?
Currently we only focus on PPTP. This is the easiest VPN client to configure and use on both Mobile devices and computers. We have been experimenting with other VPN protocols, however we feel we can offer the best product using just PPTP. If you need another protocol please contact us and we can help you to configure your client to use another.
How can I cancel my subscription
You can cancel and any time. We are sorry to have you leave as a customer but we understand there are reasons
What are the terms of use for wifi-vpn.com
Terms and conditions can be viewed on the terms page http://wifi-vpn.com/terms
Do you have corporate accounts or a vpn appliance?
ANSWER: Yes. We offer group and team discounts for multiple accounts. These range from 5 user packs to 10 user packs. Please contact
[email protected]
We also offer a single location package. This allows all traffic from a location (hotspot or corporate office) to use a vpn to the internet. If it is a small location we recommend DD-wrt as the client (router) and will help you setup and install. Please contact
[email protected]
for more information.
How does the VPN work?
ANSWER: A VPN (Virtual Private Network) adds a new network interface to your computer to encrypt traffic from your computer to the VPN server. Then the traffic goes securely to the internet. You will need an existing internet connection for VPN to work.
Can I use my account on more than one device / computer?
ANSWER: Yes. You may use your VPN account on more that one device or computer. However, not at the same time. The account can only be active by one device at a time.